Original Message 1/21                 Date: 15-Apr-01  @  06:25 PM   -   Warning, s/n users

adirgitai

Posts: 20

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Foue months ago, I loaded the latest OS, beta version,
My s/n started to malfunction and had to take in for repairs. I still don`t have my synth back, and returned to me twice with some sort of malfunction. I`ll never buy novation again, its not a bad synth but too delicate and extremely difficult to repair unless you send it to novation in the U/k. I live in the middle east and am currently 1 synth less. Apparently Novation has a reputation for sloppy manufacture and faulty goods.....

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Message 2/21                 Date: 15-Apr-01  @  10:13 PM   -   RE: Warning, s/n users

trancer

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I dont know where you heard about novations so-called bad rep my friend as your source has it totally wrong. Novation make fine products that last very well indeed as long as they are taken care of.
Whilst i do sympathise with your situation , i imagine you would have been better sending your supernova back to the uk in the first place. You`d probably have got your synth back in half the time and the repairs would more than likely have come with some kind of guarantee. After all, would you take your porsche to a fiat garage for a service?
Hope you get it sorted man .

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Message 3/21                 Date: 17-Apr-01  @  05:00 PM   -   RE: Warning, s/n users

k

Posts: 12353

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out of interest, who was the people you sent it for repairs to?... a registered novation dealer??.. - "Apparently Novation has a reputation for sloppy manufacture and faulty goods"

apparently from who's information?.. the dealer who cant get it fixed?

___________________________________

I had an idea for a script once. It's basically Jaws except when the guys in the boat are going after Jaws, they look around and there's an even bigger Jaws. The guys have to team up with Jaws to get Bigger Jaws.... I call it... Big Jaws!!!

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Message 4/21                 Date: 17-Apr-01  @  05:17 PM   -   RE: Warning, s/n users

k

Posts: 12353

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so did you buy it from Maroms?

___________________________________

I had an idea for a script once. It's basically Jaws except when the guys in the boat are going after Jaws, they look around and there's an even bigger Jaws. The guys have to team up with Jaws to get Bigger Jaws.... I call it... Big Jaws!!!

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Message 5/21                 Date: 19-Apr-01  @  09:49 AM   -   RE: Warning, s/n users

Gitai Adir

Posts: 20

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Yes I did buy from Maroms, A few months back, there was a thread of some pissed novation clients who bought the s/n2 keyboard brand new only to find out it was not working properly, they complained about sloppy manufacture....the second I get back the s/n, if it works properly, I`m going to sell it, fuc `em, the fustration has done wonders for my creativity, I`ll get the omega-8, I can get a good price, but hush that is a secret!

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Message 6/21                 Date: 19-Apr-01  @  02:21 PM   -   RE: Warning, s/n users

Gitai Adir

Posts: 20

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I just recieved news that the board is fucked, Maroms offered to replace the board free of charge, I`m impressed, they promised to return it within two days....Novation should not release an os that can cause a synth to malfunction.....

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Message 7/21                 Date: 19-Apr-01  @  10:05 PM   -   RE: Warning, s/n users

k

Posts: 12353

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so... you are 'IMPRESSED' ?.. let me get this straight, this dealer sent you back TWO fucked repairs costing you months of work time, then they tell you board is fucked now meaning MORE WAITING and you are IMPRESSED? - er... oh wait.. and it's Novations fault in the Uk.. man, no offense, but you beleive any old crap you get told by the sound of it..

___________________________________

I had an idea for a script once. It's basically Jaws except when the guys in the boat are going after Jaws, they look around and there's an even bigger Jaws. The guys have to team up with Jaws to get Bigger Jaws.... I call it... Big Jaws!!!

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Message 8/21                 Date: 20-Apr-01  @  04:22 AM   -   RE: Warning, s/n users

sitar

Posts: 3872

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I have to say that I feel your pain for sure, but Novation and the SN has been good to me. No problems and they responded directly to me by telephone although I'm in the U.S. about a question that had to do with my own lack of general knowledge about synths when I first got it. Sometimes it really is more the local dealership trying to pass the responsibility. I hope you get set up soon dude. Middle East...cool. What kind of music do you do?

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Message 9/21                 Date: 20-Apr-01  @  06:02 PM   -   RE: Warning, s/n users

Gitai Adir

Posts: 20

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Think of it `k`, they could have been assholes and asked me to pay which they did`ent, I`m at their mercy, the guy at the lab is the one I would like to bite into, I can`t really blame `Marom`, at the end of the day if I get my synth back and its working I`ll be happy. My synth was working fine untill I loaded the new o.s, it worked for awhile and suddenly `bang`, the screen was constantly flashing, since I got it there where a few problems with it especially the filter knob which could not accurately portray my filterings, via midi it was okay but still....on the first day I got it I could not program a setup untill I unplugged the midi cable, it was`ent a 100% EVER. I spoke to a friend at a synth shop(not maroms) and he told me that if a s/n becomes faulty it is difficult to repair and that a few people had problems with their synths, if it works hassles free then u r lucky. Even the demo s/n at maroms has a problem with the filter knob, I`ve lost faith in Novation.....
Hey Sitar, what up in the USA ? I`m into techno, trance, underground, I wanna load a track into dancetech !I would cherish any feedback, but don`t know how,, what format....and then...Help me out `k`, ..anyway till the next time----peace

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Message 10/21                 Date: 20-Apr-01  @  11:15 PM   -   RE: Warning, s/n users

k

Posts: 12353

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what?.. what am i sposed to do?.. dont you have retail laws in Israel.. ?

___________________________________

I had an idea for a script once. It's basically Jaws except when the guys in the boat are going after Jaws, they look around and there's an even bigger Jaws. The guys have to team up with Jaws to get Bigger Jaws.... I call it... Big Jaws!!!

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Message 11/21                 Date: 21-Apr-01  @  12:28 AM   -   RE: Warning, s/n users

k

Posts: 12353

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sorry, but the anti novation-company stuff, it wears me down cos people seem to use this forum like we have something to do with it... and besides marom are also the distributor arent they?.. so they must get a fair old wack of profits.

___________________________________

I had an idea for a script once. It's basically Jaws except when the guys in the boat are going after Jaws, they look around and there's an even bigger Jaws. The guys have to team up with Jaws to get Bigger Jaws.... I call it... Big Jaws!!!

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Message 12/21                 Date: 22-Apr-01  @  01:43 AM   -   RE: Warning, s/n users

CK aka PENBOA

Posts: 98

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Um, I don't think loading up a new OS would cause this kind of problem. Definitely a hardware fault. As for reliablity I don't think Novation are any worse than Korg or Yamaha etc. I have had my Korg Prophecy repaired twice, once at my expense and once under guarentee. The filter knob on my SN is slightly faulty, so I suppose it will have to go in for repairs sometime.

I just bought a Waldorf Q rack which is built like a tank and is one of the very few pieces of gear I've bought that worked out the box. But there are a number of small bugs in the software that mar an otherwise excellent synth. I think the more knobs and buttons you have on a piece of gear, the more likely you are to have problems in the future. At least if you have rack VAs you don't loose the use of a master kb if it needs repairs!

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Message 13/21                 Date: 22-Apr-01  @  03:41 PM   -   RE: Warning, s/n users

infrasound

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My pulse as built like a tank too ....shame that had no reflection on its reliability, flakiest synth I ever had. And that was my 2nd one because I couldn`t even plug both output jacks in on the first they sent me.

I agree that its unlikely an OS will cause HW difficulties ....sounds pretty ludicrous to be honest. You gotta do what you feel is right, but dropping a euro-dsp synth in favour of an American analogue because of reliability is quite humerous to be honest. Not that I`ve heard any bad stories about the omega, just about virtually every other american analogue ever made. Hope you never have to send that beastie all the way back to the US for repairs.

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Message 14/21                 Date: 22-Apr-01  @  05:16 PM   -   RE: Warning, s/n users

k

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i think the whole problem is that like in all commerce the distributors get WAY to high a cut leaving fuck all for retailers - this causes two problems. 1. only big box shiters stay in biz killing local music shops, 2.manufacturers have to cut corners with manufacturing parts quality to subsidise the massive distributor overheads, cos if they didnt then the price'd go up... i'd like to see better construction accross the board dfrom ALL manufacturers and that difference to be NOT passed on the the end user by trimming off the distributors huge margins.

___________________________________

I had an idea for a script once. It's basically Jaws except when the guys in the boat are going after Jaws, they look around and there's an even bigger Jaws. The guys have to team up with Jaws to get Bigger Jaws.... I call it... Big Jaws!!!

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Message 15/21                 Date: 22-Apr-01  @  09:22 PM   -   RE: Warning, s/n users

Gitai Adir

Posts: 20

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K- I wanna load a track into the music section of Dancetech, how do I do it. Do I simply burn the track onto cd in mp3 format and then submit the track,--what do you mean by retail laws, I`m not with any label, just making music for the fun of it and looking to get feedback from other people .
I wish my music was good enough to be worried about retail laws....I`m sorry if I wore you down with my bitching, I had to vent out my fustration somewhere......
As with regards to choosing a dsp synth to analogue is a matter of sound, I think u dudes r right about the fact the all synth manufacturer do put out products that will be faulty sooner or later, its a pity though, very fustrating when u r busy on a track and equipment does not function like it should, but I guess that is part of the deal. Cheers

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Message 16/21                 Date: 13-May-01  @  11:24 PM   -   RE: Warning, s/n users

Freq3

Posts: 20

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Man!! You guys are scaring the shit out of me! My SN2 is in the mail. WTF, is this a common problem?!? I guess I'll have to wait and see how it is.I'm really worried now!

FREQ 3

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Message 17/21                 Date: 14-May-01  @  08:12 AM   -   RE: Warning, s/n users

gb

Posts: 437

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Freq3,

Don't worry, the SuperNova IIs are excellent.

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Message 18/21                 Date: 14-May-01  @  09:40 AM   -   RE: Warning, s/n users

Freq3

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I had one bad experience with another synth and I was just hoping it wasn't going to happen again 
We all know how much it sucks to pay your hard earned cash, wait for a while (if mailed), and then get a piece of gear that doesn't work. Thanks for the reassurance;o)

Freq 3

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Message 19/21                 Date: 14-May-01  @  09:23 PM   -   RE: Warning, s/n users

sitar

Posts: 3872

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I've had my SN for about a year and a half now with no problem whatsoever.

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Message 20/21                 Date: 14-May-01  @  09:59 PM   -   RE: Warning, s/n users

b'ster

Posts: 8

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Yeah, of course there is always someone who'll end up with one of the faulty peices of equipment but i bought my first synth, a supernova, in late '98 and have experienced ZERO problems ( apart from the minor bugs, which have been fixed in later O/S's).
So if people get problems it is usually due to a one of/rare fault in the product.

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Message 21/21                 Date: 17-May-01  @  01:15 PM   -   RE: Warning, s/n users

mazairz

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Well I found my Supernova which I bought in early 99 rock solid until some bastard stole it! I'm not expecting anything different from the Supernova II I have on order to replace it.

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